Refund policy
📦 Return & Replacement Policy (India)
We have a 7-day return/replacement policy, which means you have 7 days after receiving your item to request a return or replacement.
✅ Eligibility for Return / Replacement
To be eligible:
- Item must be unused, unworn, and in original condition
- Must have tags and original packaging
- Must include invoice / proof of purchase
🔁 Return / Replacement Process
To initiate a return or replacement, contact us at:
Provide:
- Order ID
- Reason for return
- Images (if damaged/defective)
🚚 Important Notes
- Returns must be requested before sending the product
- Items sent without approval will not be accepted
- In case of defective / wrong item, we will arrange pickup or provide instructions
⚠️ Damaged / Wrong Product
Please check your order upon delivery.
If you receive:
- Damaged item
- Defective product
- Wrong item
👉 Contact us within 48 hours of delivery with images/video proof.
🔄 Exchanges
We currently do not offer direct exchanges.
👉 To exchange:
- Request return
- Once approved → place a new order
💰 Refund Policy
- Once we receive and inspect the product, we will notify you
- If approved, refund will be processed to your original payment method
⏱️ Refund timeline:
7 to 15 business days
- It may take additional time depending on your bank/payment provider
👉 If you haven’t received your refund after 15 business days, contact us at:
Note for Customers
- Returns are accepted only for damaged, defective, or wrong items
- Change of mind returns may not be accepted (optional — you can keep/remove this based on your policy)
📞 Need Help?
For any questions, feel free to contact: